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T&Cs

TERMS & CONDITIONS

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY - BY USING THE SERVICES OF TAYLOR SERVICES DECORATING YOU ARE ENTERING INTO A CONTRACT WITH US AND AGREEING TO THE FOLLOWING TERMS AND CONDITIONS.

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'We', 'us' and 'our' means TAYLOR SERVICES DECORATING. 'You', 'the client', 'the customer', 'your' means the person who requested our services and entered into this contract.

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SECTION 1 - FIXED RATES AND QUOTATIONS

1.1 Contract
The agreed final quote represents a written contract for the exact work to be completed at the price quoted.

  • Any agreement made verbally is not covered by the contract unless it has been written into said contract.

  • The agreement is made between TAYLOR SERVICES DECORATING and the client. The client is identified as the person who requested the quotation.                       

  • TAYLOR SERVICES DECORATING will not enter into any dialogue, accept any requests or communicate with anyone other than the client except where the client has provided written permission that allows them to do so.

  • The acceptance of the quote, electronically or by any other means signifies a full acceptance and commitment to accept these terms and conditions.

  • All prices quoted are calculated based on free access and unimpeded working during our regular working hours (9 am – 4 pm Mon – Fri) unless otherwise agreed. Please note that we may be on site until 6 pm or Saturday. We will get a prior agreement with the client should this happen. 

  • Please check your quotation carefully.

1.2 Scope of quoted work. The quote written by TAYLOR SERVICES DECORATING for the client represents the client's requests. It is not a builder’s survey and we will not be held liable for any task not included in the written quote.

1.3 Electric and water
The client will be expected to provide electrical power, running water and toilet facilities where reasonably possible.

1.4 Condition of existing walls and ceilings
Unless specifically mentioned, no provision is made for repair of plastering beneath papered walls or ceiling surfaces, as it is assumed that such plastering is in good condition, and is suitable to take treatment specified. Similarly, the costs of the repairs and renewals of defects that are not visible at the time of estimating will be chargeable, unless allowance for such items is included.

1.5 Cancellation
In the event of cancellation by the client, the client agrees to notify TAYLOR SERVICES DECORATING in writing or by email 28 days before the project start date. If TAYLOR SERVICES DECORATING are not informed of the cancellation, the client agrees to pay all of TAYLOR SERVICES DECORATING administration, lost work and scheduling costs amounting to no less than 50% of the total project cost.

If the customer elects to cancel our services after we have begun work, the customer agrees to pay all of TAYLOR SERVICES DECORATING administration, lost work and scheduling costs amounting to no less than 75% of the total project cost. Postponement of scheduled works rather than cancellation is acceptable only if the rescheduled date is bona fide and within 8 weeks of the initial date scheduled. Should further postponement occur, you will be deemed to have cancelled our services and the cancellation levy will apply as above.

1.6 Materials
We can and will provide all necessary materials unless we agree, and will always be of high quality and used appropriately according to the manufacturer's guidelines. Where it is required to match existing decor, our work will be carried out with this in mind, using appropriate materials that provide an exact match where possible. The client will be consulted if an exact match is not achievable. TAYLOR SERVICES DECORATING are not responsible for the performance or suitability of any materials, parts or products purchased directly by the client. They allow TAYLOR SERVICES DECORATING to use these at their own risk.

1.7 Changes to your quote
Any quote or estimate is subject to revision, if a customer changes their property or building after receiving a quote from TAYLOR SERVICES DECORATING, customers must let us know of all changes made as soon as possible so that their quote can be revised.  Any changes made without notifying us, may cause a delay in the work until a price has been agreed for any changes.

1.8 Completion timescales
Estimated completion times are guidelines and although we will try to complete the work in the time frame we've been told, we won't be liable for failure to complete the scheduled works within the estimated time frame. Similarly, by employing extra resources we can finish a project more quickly than estimated. In this case, the price of the quote will not change.

1.9 Storage of tools
We may request that tools be left on site overnight. The client reserves the right to decline such requests.

1.10 Validity period of quotations
Quotes are valid for 28 days from the date of issue.

1.11 Damages and sub-standard workmanship
It is the responsibility of the client:

  • To remove valuable and/or fragile items from the areas to be decorated.

  • To remove pictures and other items hanging from the wall.

  • To remove electrical goods from the areas where works will be carried out.

Assistance can be provided with the repositioning and/or removing bulky furniture items and goods. We reserve the right to decline to move goods if the condition is at risk of damage to the equipment or the property. We reserve the right to decline to move particularly heavy or bulky items if they present a higher-than-accepted health and safety risk. Where items cannot be covered or protected but could easily have been removed, we will request that they be removed before work commences. We cannot be liable for damage to such items if they are not removed.

Where any doubt exists about the suitability and structural soundness of any working platform such as balcony, flat roof, etc., the client may be asked to provide professional evidence such as a structural engineer's report before works commence. Where a roof of any type/style is to be used to gain access for external decoration works to TAYLOR SERVICES DECORATING, accept no liability for any damage that may have been caused by using it for access during the works.

In the event of breakage or damage to the property, TAYLOR SERVICES DECORATING will notify the client immediately and set out steps to remedy the situation. Similarly, if at the end of the job the client is dissatisfied with any aspect of the service, they must inform us as soon as possible. Clients must allow TAYLOR SERVICES DECORATING to effect a remedy using our own tradespersons and under no circumstances will we be held liable for the costs of reparations by third parties that we have not expressly agreed to in writing. The client must notify TAYLOR SERVICES DECORATING, in writing within 24 hours of an alleged breakage or damage caused by our employees.
1.12 Additional work
We are in most cases happy to do small “favours” for our clients over and above our quotations however this is expressly done at your own risk and we will not accept any responsibility for any work undertaken that is not in your written quote, including loss or damage to persons or property.

1.13 Precautions
We will take every possible precaution to ensure that all vulnerable areas and any objects left in the work area are carefully and thoroughly covered and/or masked. However, there will always remain a very small risk of overspill or dust getting past these precautions. In the rare event of overspill, dust or other cosmetic damage, we will endeavour to ensure that it is satisfactorily cleaned.

1.14 Pre-existing damage
We may take photographs of your property or complete a pre-existing damage form prior to the start of the project. In the unlikely event that we do damage your property and this is a result of our negligence, you will be covered by our insurance for the full amount. However, claims that we can dispute with photo evidence or written agreement will incur a £50 charge per complaint to cover administration costs.

1.15 Payment of quoted and fixed-price work
The client agrees to pay the invoice for completed work on completion (same day), whilst we are present by bank transfer. All materials purchased for, or on behalf of the client, remain the property of TAYLOR SERVICES DECORATING until payment of the final invoice by the client to TAYLOR SERVICES DECORATING. In the event of a dispute, the client agrees to allow access to the property to a representative of TAYLOR SERVICES DECORATING to retrieve all materials that remain the property of the company. We are happy to provide invoices for businesses and individuals. However, payment is due within the time scales as stated in the Terms and Conditions and the amount, unless amended by TAYLOR SERVICES DECORATING, is fixed in the quotation. Therefore, the client is liable for payment, regardless of whether an invoice has been received. A second copy of an invoice can be issued for £15 per invoice to cover administration costs.

Invoices: will be sent out before the relevant payment date and each invoice will serve as a receipt for payment. Payments must be made promptly or work progress may be impeded or ceased (in the case of non-payment).

Staged Payments: To be made on the Friday of each working week. Invoices will be sent out before the relevant payment date and each invoice will serve as a receipt for payment. Payments must be made promptly or work progress may be impeded or ceased (in the case of non-payment).

1.16 Completion of the project
If TAYLOR SERVICES DECORATING deems it necessary, the client must be available on the last day of the project for consultation and final sign-off for the project. In the event that the client is unavailable unless otherwise agreed in writing, the client accepts that the project has been completed to their satisfaction and payment in full is due.

1.17 Termination of the contract by TAYLOR SERVICES DECORATING
TAYLOR SERVICES DECORATING will not tolerate aggressive or rude behaviour, racism, nationalism, sexism, homophobia or ageism directed towards any of its staff or tradespersons and reserves the right to terminate the project at any time in this event.

 

SECTION 2 - PAYMENT
2.1 Payment methods
We accept Bank transfers for the settlement of your account.

2.2 Payment time scales
The client agrees to pay the invoice during sign-off. An invoice will be raised the day before.  TAYLOR SERVICES DECORATING. Should the outstanding balance not be settled within 5 days, TAYLOR SERVICES DECORATING has the right to apply an administration charge of £100 for each day that lapses. On the 5th day, we will consult a debt collection agency. 

2.3 Unpaid accounts
If TAYLOR SERVICES DECORATING cannot recover any outstanding amounts after a reasonable amount of time, we will employ the services of a debt collection agency. The client accepts that the debt collection agency will increase the outstanding amount to cover their costs - this fee is applied as soon as the debt is passed from us to them and usually amounts to 33% of the cost of the invoice in addition to the £100 daily admin charge. It is therefore strongly in your interest to settle your invoice as soon as possible to avoid these extra costs. Once the debt passes from us to the debt collection agency, we have no further involvement in the account and cannot reverse the process or any associated fees.

 

SECTION 3 - PRIVACY POLICY
We will never sell or otherwise pass on your contact details to any other company or third party unless required to do so by law. When you contact us, your details may be retained to assist with your enquiry. Your details will be used for correspondence and may also be for marketing purposes by TAYLOR SERVICES DECORATING. If you do not wish for your details to be used for marketing purposes, please contact us.

TAYLOR SERVICES DECORATING collects details about you from your use of our service and your visits to our website and other sites accessible from them.

We may collect additional information in connection with your participation in any promotions or competitions offered by us and the information you provide when giving us feedback. We also monitor customer traffic patterns and site use, enabling us to improve our service.

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SECTION 4 - DISCOUNTS AND PROMOTIONS
From time to time, TAYLOR SERVICES DECORATING runs promotions and offers - these promotions and offers come with the following conditions:

  • Discount is limited to labour costs only on hourly, half-daily, and daily rate jobs.

  • Materials costs are not included in the promotion.

  • Discounts cannot be combined - one promotional discount may be used per transaction.

  • Offer periods are limited - refer to the specific promotion for the validity period.

  • TAYLOR SERVICES DECORATING reserves the right to withdraw any offer anytime.

 

SECTION 5 - PERMISSION TO USE IMAGES
Taylor Services take pictures of the progress of our projects. We reserve the right to use these pictures in our portfolio of work, on our website, and various social media websites for marketing and information purposes.
1. Permission Granted
Consent is given for the use of specified photographs and electronic media images.
2. Usage Scope
Images may be used on the Taylor Services website, social media, and various publications to showcase work.
3. Privacy Assurance
No personal details will be included in any marketing materials (address, telephone numbers, surname).
4. Copyright
Copyright of photographs belongs to Taylor Services.
5. Validity Period
This authorisation is valid for 10 years.

If you disagree with Taylor Services using images, please notify Taylor Services in writing at sales@taylorservices.uk

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